Pickup Orders and 24/7 Futumaatti – Customer Information

In addition to the fast PostNord, Matkahuolto and other shipping options available through our online store, you are also welcome to collect your order from our pickup point in Vantaa.

Our pickup point is located at our ECU Helsinki Customs workshop in Keimola, Vantaa.

Please read the instructions below.

 

Not all products are stocked directly at the pickup point

Please note: Our product range includes a very large number of items, far more than we could physically store at the pickup point. Many products are held at our logistics warehouses, ready for daily dispatch with our shipping partners.

We keep many of our most popular products in stock in Vantaa as well, but please note that some items must first be transferred to Vantaa for pickup, which may take 1–2 business days. If needed, you can easily check availability with us, for example via WhatsApp –> Contact information

 

Backorder items for pickup?

Is one of the products in your order a backorder / special-order item?
In this case, you will need to wait until the product arrives from the manufacturer. Our customer service team will keep you informed.

 

PICKUP COUNTER

If you selected Pickup / Installation, please wait until you receive confirmation that your order is ready for collection.

You will first receive an order confirmation, followed later by a separate notification once your order has been picked and prepared. After that, you can collect it from the counter during opening hours using your name or order number.

 

WITH INSTALLATION SERVICE

If you have arranged installation of the product at our ECU Helsinki Customs workshop, we will move your pickup order to our installation area and contact you to arrange an installation appointment.

 

24/7 FUTUMAATTI PICKUP LOCKER

If you selected 24/7 Pickup Locker, please wait until you receive confirmation that your order has been placed in the locker and is ready for collection.

You will first receive an order confirmation, followed later by a separate notification once the product has been placed in the pickup locker. After that, you can collect your order from the 24/7 pickup locker at any time of day.

• You will receive a personal pickup code for the locker, valid for 48 hours
• You will receive detailed instructions by email/message
• If you are unable to collect the order in time, you can request an extension or collect it from the counter
• Unable to collect the order after all? We can add shipping to your order afterwards – please contact our customer service team.

Please note that depending on the product you ordered (central warehouse / special-order item) and our current workload, the product may not necessarily be available in the pickup locker on the same day the order is placed.

Our customer service team will inform you of any possible delays while processing your order.

Packages that are too large to fit in the locker can be collected normally from the counter during opening hours. Body parts, exhaust systems and wheel sets do not fit in the locker.